You may request a return within 14 days of receiving your order, provided the item is in its original condition, unworn, unused, and free from visible signs of wear or damage.
Items must be returned with their original tags and packaging, where applicable.
To initiate a return, please contact our customer support team at support@grinevic.com. Our team will provide return instructions and the appropriate return address.
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be issued to your original payment method within 10 business days after approval.
Return shipping costs are the responsibility of the customer, unless the item is defective, incorrect, or otherwise required by applicable law. Any applicable return shipping charges may be deducted from the refund.
Please note that your bank or payment provider may require additional time to process the refund.
We do not offer direct size exchanges.
If you wish to order a different size, please return the original item in accordance with our return policy and place a new order through our online store.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery at support@grinevic.com.
Include your order number, a description of the issue, and photographs where possible.
If the issue is confirmed, we will arrange an appropriate resolution, including a replacement or refund, and cover the necessary return shipping costs.
International returns may be subject to customs procedures and additional shipping requirements.
Customers are responsible for arranging and paying for return shipping unless otherwise stated or required by applicable law.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.
For any questions regarding returns, exchanges, or refunds, please contact support@grinevic.com.